Support
Important documents
Here you will find instructions, explanatory videos and software/update files for your E Ride bikes.
Download our app
Download the free ERide Pro app now from the Apple App Store or the Google Play Store.
App for all models except SR (3.0, 2.0, SE & MINI) – additional Bluetooth module may be required.
App for Model SR (L1e/L3e)
Maintenance and troubleshooting
What should I do if the brakes on my E Ride Pro squeak?
If the brakes squeal, lightly clean the brake discs, sand the brake pads until no shiny surface is visible, and then perform a series of slow braking maneuvers to "break in" the brakes and brake discs. Please contact our technical support team or the dealer where you purchased your motorcycle.
What type of brake fluid should I use for my E Ride Pro?
The Pro S and Pro SS 2.0 models use mineral oil, while the Pro SS 3.0 and Pro SR models use DOT 4 fluid. **These fluids are not interchangeable.**
How do I fix a wiring problem on my E Ride Pro bike?
To troubleshoot a wiring issue, first check all connections, especially those near the battery, motor, and throttle. Look for loose, disconnected, or damaged wires. If the problem is more complex, you may need to consult a professional mechanic or contact your dealer for assistance.
What should I do if an error code appears on my bike's display?
To troubleshoot a wiring issue, first check all connections, especially those near the battery, motor, and throttle. Look for loose, disconnected, or damaged wires. If the problem is more complex, you may need to consult a professional mechanic or contact your dealer for assistance.
What should I do if my E Ride Pro bike makes unusual noises?
If you hear any unusual noises, check for loose bolts, misaligned parts, or parts rubbing against each other (e.g., swingarm or brake discs). Make sure all connections are tight and properly aligned. If the noise persists, contact your dealer for further inspection.
Product specifications and features
What percentage of the bike is assembled upon delivery?
Both models, the Pro S and Pro SS, are approximately 95% pre-assembled upon delivery. The handlebars, front fenders, footpegs, front wheel, display, fenders, front license plate, and a rear shock absorber bolt must be installed upon delivery.
Is the battery waterproof?
Yes. The battery has an IP (Ingress Protection) rating of 67. However, full immersion in water is not recommended, and pressure washers may cause water to penetrate the casing. We recommend removing the battery when cleaning your E Ride Pro with a pressure washer.
How long does the battery last before it needs to be replaced?
The battery can go through approximately 500 to 600 charging cycles before it begins to degrade with a small percentage loss. Regular maintenance and proper care can extend the battery's lifespan.
What is the seat height and the rotor size of the Pro SS model?
The seat height of the Pro-SS model is approximately 84 cm and the rotor size is 220 mm.
Can I drive the E Ride Pro on the highway?
No. For safety reasons and due to legal regulations, we do not recommend riding the E Ride Pro on highways, as it is designed for off-road use or on unpaved roads.
Order & Security Concerns
How can I cancel or change my order?
Please contact info@eridepros.de regarding your order.
What can I do to protect my E Ride Pro bike from theft?
Consider using a high-quality lock, a GPS tracking device, or an alarm system to secure your bike. Storing it in well-lit areas and using multiple locks can further deter theft. Removable batteries offer additional security, as you can take them with you when you store the bike.